Download or read book Service Management Made Simple written by Gregory J. Marchand and published by Createspace Independent Pub. This book was released on 2012-01-01 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by an automotive industry expert and former Toyota business consultant, this book is for automotive repair shop owners and managers who want to grow their business, improve customer retention, and increase profitability. Service Management Made Simple delivers easy-to-implement industry best practices in an easy-to-read format. Creating an extraordinary customer service experience, improving customer satisfaction, hiring and retaining quality employees, shop equipment, and financial analysis are covered in detail. Useful tools and references are included in the Appendix.