Download or read book Assertiveness and the Manager's Job written by Annie Phillips and published by Radcliffe Publishing. This book was released on 2002 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook explores the value of interpersonal skills in primary care management, describing effective communication skills including organizational structures, group dynamics, overcoming barriers to good communication, listening and counselling skills. It offers tools and strategies.