Book of Donmon Teith

A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and de

ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the se

Develop and improve the service management capabilities of your organization or business with this comprehensive handbook Key Features A complete, pragmatic gui

What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you