Crowning the Customer
Author | : Feargal Quinn |
Publisher | : |
Total Pages | : 160 |
Release | : 2002 |
ISBN-10 | : 0862787637 |
ISBN-13 | : 9780862787639 |
Rating | : 4/5 (639 Downloads) |
Download or read book Crowning the Customer written by Feargal Quinn and published by . This book was released on 2002 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer service is the new competitive business battleground. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. Feargal Quinn explains: The 'Boomerang Principle' (bringing the customer back); How to get the feel of the market place; How to listen effectively to the customer; Customer panels; Why you should increase the number of complaints; How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students.