Exceptional Service, Exceptional Profit

Exceptional Service, Exceptional Profit
Author :
Publisher : AMACOM
Total Pages : 190
Release :
ISBN-10 : 9780814415399
ISBN-13 : 0814415393
Rating : 4/5 (393 Downloads)

Book Synopsis Exceptional Service, Exceptional Profit by : Leonardo Inghilleri

Download or read book Exceptional Service, Exceptional Profit written by Leonardo Inghilleri and published by AMACOM. This book was released on 2010-04-14 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.


Exceptional Service, Exceptional Profit Related Books

Exceptional Service, Exceptional Profit
Language: en
Pages: 190
Authors: Leonardo Inghilleri
Categories: Business & Economics
Type: BOOK - Published: 2010-04-14 - Publisher: AMACOM

DOWNLOAD EBOOK

What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipa
Ignore Your Customers (and They'll Go Away)
Language: en
Pages: 241
Authors: Micah Solomon
Categories: Business & Economics
Type: BOOK - Published: 2020-01-14 - Publisher: HarperCollins Leadership

DOWNLOAD EBOOK

The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer s
Remarkable Service
Language: en
Pages: 304
Authors: The Culinary Institute of America
Categories: Cooking
Type: BOOK - Published: 2009-05-04 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Servic
The Service Profit Chain
Language: en
Pages: 345
Authors: James L. Heskett
Categories: Business & Economics
Type: BOOK - Published: 1997-04-10 - Publisher: Simon and Schuster

DOWNLOAD EBOOK

In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal t
Delight Your Customers
Language: en
Pages: 200
Authors: Steve Curtin
Categories: Business & Economics
Type: BOOK - Published: 2013-07-19 - Publisher: AMACOM

DOWNLOAD EBOOK

Discover the hidden ways to raise your organizations’ customer service experiences from ordinary to extraordinary. If you want to know how strong your company