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Language: en
Pages: 234
Pages: 234
Type: BOOK - Published: 2011 - Publisher: Harvard Business Press
How do you keep your customers coming back - and get them to bring others? This collection of HBR articles helps you: turn angry customers into loyal advocates;
Language: en
Pages: 234
Pages: 234
Type: BOOK - Published: 2011-02-24 - Publisher: Harvard Business Press
How do you keep your customers coming back-and get them to bring others? If you need the best practices and ideas for making your customers loyal and profitable
Language: en
Pages: 240
Pages: 240
Type: BOOK - Published: 2015-02-04 - Publisher: John Wiley & Sons
Customer Loyalty Isn't Enough—Grow Your Share of Wallet The Wallet Allocation Rule is a revolutionary, definitive guide for winning the battle for share of cu
Language: en
Pages: 345
Pages: 345
Type: BOOK - Published: 1997-04-10 - Publisher: Simon and Schuster
In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal t
Language: en
Pages: 248
Pages: 248
Type: BOOK - Published: 2001 - Publisher: Harvard Business Press
Reichheld draws upon case studies of a variety of businesses including Harley-Davidson, Dell Computer, and Enterprise Rent-A-Car to show how employee and custom