Download or read book ISO/CEI 20000 – Introduction written by Leo van Selm and published by Van Haren. This book was released on 2009-11-11 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: CONTAINS THE TEXT FOR ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation Languages available: English, German, Spanish,, Dutch, Japanese