Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery
Author :
Publisher : Amacom Books
Total Pages : 232
Release :
ISBN-10 : 081447084X
ISBN-13 : 9780814470848
Rating : 4/5 (848 Downloads)

Book Synopsis Knock Your Socks Off Service Recovery by : Ron Zemke

Download or read book Knock Your Socks Off Service Recovery written by Ron Zemke and published by Amacom Books. This book was released on 2000 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system--showing what it costs to lose customers and how little it can cost to win them back.


Knock Your Socks Off Service Recovery Related Books

Knock Your Socks Off Service Recovery
Language: en
Pages: 232
Authors: Ron Zemke
Categories: Business & Economics
Type: BOOK - Published: 2000 - Publisher: Amacom Books

DOWNLOAD EBOOK

Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class r
Delivering Knock Your Socks Off Service
Language: en
Pages: 196
Authors: Ron Zemke
Categories: Business & Economics
Type: BOOK - Published: 2003 - Publisher: AMACOM Div American Mgmt Assn

DOWNLOAD EBOOK

Outlines the skills and techniques of providing superior customer service.
101 Activities for Delivering Knock Your Socks Off Service
Language: en
Pages: 383
Authors: Ann Thomas
Categories: Business & Economics
Type: BOOK - Published: 2009 - Publisher: Amacom

DOWNLOAD EBOOK

Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to m
Coaching Knock Your Socks Off Service
Language: en
Pages: 148
Authors: Ron Zemke
Categories: Business & Economics
Type: BOOK - Published: 1997 - Publisher: Amacom Books

DOWNLOAD EBOOK

Describes the basics of managing like a coach, and presents ideas for coaching in particular situations, including training and motivating new employees
Service Recovery
Language: en
Pages: 84
Authors: Ron Zemke
Categories: Business & Economics
Type: BOOK - Published: 1995 - Publisher:

DOWNLOAD EBOOK

How do you fix a broken customer? Spend an hour with Ron Zemke's Service Recovery and discover the steps to take after a product or service breakdown to satisfy