Book of Donmon Teith

The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical is

Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general manag

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations

The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering servic