Download or read book Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching written by John Walker and published by BRILL. This book was released on 2010-10-06 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discusses English Language Teaching (ELT) as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison of staff estimates and client ratings of service quality, and considerations of service milieu and climate in ELT centers.