Social Customer Experience

Social Customer Experience
Author :
Publisher : John Wiley & Sons
Total Pages : 384
Release :
ISBN-10 : 9781118826102
ISBN-13 : 1118826108
Rating : 4/5 (108 Downloads)
DOWNLOAD EBOOK
Book Synopsis Social Customer Experience by : Dave Evans

Download or read book Social Customer Experience written by Dave Evans and published by John Wiley & Sons. This book was released on 2014-04-21 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on three main challenges faced by any company: understanding the social landscape, assessing current efforts, and implementing a complete strategy.


Social Customer Experience Related Books

Social Customer Experience
Language: en
Pages: 384

Social Customer Experience

Authors: Dave Evans
Categories: Business & Economics
Type: BOOK - Published: 2014-04-21 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

This book focuses on three main challenges faced by any company: understanding the social landscape, assessing current efforts, and implementing a complete stra
Delivering Effective Social Customer Service
Language: en
Pages: 272

Delivering Effective Social Customer Service

Authors: Martin Hill-Wilson
Categories: Business & Economics
Type: BOOK - Published: 2013-10-23 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

Social Customer Service is new. Social Media is the biggestthing happening to the customer service industry since the mid1960s when modern day call centres were
Winning at Social Customer Care
Language: en
Pages: 0

Winning at Social Customer Care

Authors: Dan Gingiss
Categories: Internet advertising
Type: BOOK - Published: 2017-03-08 - Publisher: Createspace Independent Publishing Platform

DOWNLOAD EBOOK

"Social media has changed customer service forever by shifting power from brands to consumers, requiring a different way of thinking about the customer experien
Customer Experience 3.0
Language: en
Pages: 279

Customer Experience 3.0

Authors: John A. Goodman
Categories: Technology & Engineering
Type: BOOK - Published: 2014-08-12 - Publisher: HarperChristian + ORM

DOWNLOAD EBOOK

Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right. Between smartphon
The Social Customer: How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and Followers
Language: en
Pages: 306

The Social Customer: How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and Followers

Authors: Adam Metz
Categories: Business & Economics
Type: BOOK - Published: 2011-08-16 - Publisher: McGraw Hill Professional

DOWNLOAD EBOOK

"The social customer is your NEW customer. And if you don’t recognize it, they will be someone else’s new customer. Adam Metz presents a clear, concise game